Frequently Asked Questions

Each year the ride on car manufacturers show us their new cars and we evaluate every one of them before they make it onto our site. Quality is important to us and with over 15 years experience we know that choosing your ride on car can sometimes be difficult with all the options available. Here's a quick guide to help narrow down your options to find a car that is right for both you and your driver. 

 

Pedal Cars

Pedal cars have long been a popular and well-loved outdoor toy for children. Providing great exercise and great fun, pedal cars are brilliant in building co-ordination for children and are always ready for play. They require little maintenance and are perfect for both indoor and outdoor use

Electric Cars

Electric ride on cars are powered by rechargeable batteries and provide a real driving experience for children. They are an exciting step up from the traditional pedal car and are popular toys, particularly good for outdoor use.

Charging times and battery life varies from product to product and can depend on the type of driving surface and the weight of the driver too. Standard charging times normally vary between 8 - 12 hours and run times from 45 minutes up to 2 hours. It's important to remember that the cars are designed to be used as play accessories not a means of getting to distant destinations - in practice the child will often get a full days play from the car as s/he will be stopping and starting, jumping in and out.

Please note that the vast majority of all new electric cars require a full charge before use to initiate the battery for the first time. This is an important step to ensure the best performance in the future. Please refer to your product manual for exact charging times. 

Electric ride on cars come in three speeds, 6V, 12V and 24V. The ‘V' symbol refers to the voltage of the battery and generally the higher the voltage, the faster and better the performance of the ride on.

6V Electric Cars

6V electric ride on toys are suitable for ages 1 - 5 and are great on flat surfaces but may struggle on grass

12V Electric Cars

12V electric ride on toys can reach speeds of up to 5mph and are perfect for use on all surfaces including grass. Suitable for ages 2 - 6

24V Electric Cars

24V electric ride on toys are high quality, high performance vehicles for older children. Suitable for ages 6 and above

Should I choose Electric or Pedal?

The most important factors in making a great choice of ride on car can be the age of the driver, where the car will be driven and what budget is best for you.

Younger drivers aged 1 - 3 are often best suited to pedal cars and 6V electric cars. These are great introductory cars, good value for money and allow the child to learn how to drive at lower speeds. We have many customers who then upgrade from pedal to electric and from 6V electric to new 12V electric cars through the years as their child grows and they become more familiar with driving. 

Despite being slightly heavier and having the need to recharge the batteries, Electric ride on cars are often more exciting, more adventurous and more talked about than the more traditional pedal car - a great way to make new friends and get from A to B just like Mum and Dad.

Pedal cars on the other hand are great because they require very little looking after and are always ready to play.

Both electric and pedal cars have their advantages and what option you go for should best-suit the driver. After all, they'll be the one driving it!

What features are available?

Here are some of the cool features you will see across our range of ride on cars:

Real-car design - Totcars is an official ‘Toys Toys' stockist, stocking detailed Totcar versions of the world's most famous cars including the Ferrari Enzo, Lamborghini Gallardo and Porsche 911, all in high-detail with official badges.

Multiple gears - The majority of the electric cars on our site will come with both forward and reverse gears. Great for three point turns!

Working lights - real working headlights 

Sounds - horn and engine sounds

Remote control features - take control of your ride-on toy via remote control. Great for giving your child a helping hand whilst they learn to use the pedals and great fun for adults too!

Progressive acceleration - exclusive to the 12V electric Toys Toys cars, progressive acceleration reflects the acceleration of a real car, starting slow and building up to speed   

Speed limiter - Available on Peg Perego products, this helps the driver become familiar with the toy at lower speeds and once they're ready, can be released for full speed.

To avoid disappointment, please check the products description to confirm all the features your ride on has before placing an order

What is a 'licensed' ride on toy?

You might see the term ‘licensed' throughout the Totcars site. A licensed ride on car is one that is designed, linked-to or displays images or logos of a registered brand e.g. Ferrari, Lamborghini, Disney or Spiderman for example

We stock a great range of licensed cars across many manufacturers including some of the world's most famous car brands

Will I have to assemble my ride on?

Like most toys, the majority of the ride on cars available through Totcars will require some assembly before driving. Normally this involves attaching the wheels, stickers and other parts before play.

If you aren't keen on assembly we recommend choosing a Toys Toys ride on as they require the least assembly time - normally just involving the wing mirrors and steering wheel.

As well as assembly, all electric cars will need to be given a full charge before use. Please refer to your product manual for instructions on this

What are your current offers and promotions?

There is nothing better than getting a great deal when buying a ride on car.

If you've found something you'd love to order with us but have also seen it cheaper on another UK website, let us know by phone or email and we'll match the price and give you £10 back too. Please note that our price match guarantee is exclusive to selected products displaying the red price-match image in the description 

Apart from our price match guarantee, all our money-off deals, promotions and giveaways are announced exclusively to our Facebook and Twitter followers. Follow Totcars on Facebook and Twitter today. The links to join are available in top right rand corner of our website. 

Being recommended to friends is always great and something we really appreciate so If you find a product on our site that your friends or family may love too please introduce us! We have an 'email to friend' function on every product and please share any products with your friends on Facebook or Twitter if you would like to..

For all PR and commercial marketing enquiries please contact us

How safe are ride on toys?

Although there is a fantastic range ride on toys available online, it's never been more important to buy quality toys that last, and above all, are guaranteed to be safe for the driver.

Totcars has sold ride on toys in the UK since 1997 and all the products on our site are fully tested and compliant with UK and International Toy safety laws. We are one of the leading online retailers for ride on cars in the UK and a retailer you can trust to supply the aftersales, expert advice and spare parts you need.

For safe driving, always drive under adult supervision, do not involve children in the charging or replacing of batteries and do not drive on the pavement or in other dangerous areas such as the roadside.

For further and more specific safety information please refer to your product manual

How should I look after my ride on toy?

It's important that all ride on cars are stored inside to protect the paintwork, kept clean and are well looked after over time.

Electric cars should be kept disconnected when not in play and not overcharged to help protect the battery.

Do you offer spare parts?

Totcars is the UK's spares centre for all Toys Toys ride on cars but we also have access to a wide range of spare parts for other ride on toys too. We stock:

·        New 6V, 12V and 24V Rechargeable Batteries

·        New 6V, 12V and 24V Battery Chargers

·        Control panels & Motors

·        Steering wheels

·        Wing mirrors

·        Pedal rods for pedal cars

·        Components and accessories

and a wide range of other spare parts available to order. If you need spare parts for your ride on car please see our spare parts section to see if we can help.

Troubleshooting & technical Help

Even the most well looked-after ride on toys are likely to need some TLC over time.

On the rare occasion that you are experiencing issues with your pedal car please check the condition of your pedal rods. After years of use or if your pedal rods are slipping or causing performance issues they may be due for replacement.

On the rare occasion that you are experiencing issues with your electric ride on car, please make sure that:

·        The Power is on and forward gear is selected

·        The battery is charged

·        All necessary connections and wiring are in good condition and are tightly secure - disconnect and re-connect if necessary

·        The fuse is in intact - if you cannot see a thin metal strip within the fuse it is likely your fuse needs replacing. Refer to the original fuse or product manual to locate and see what amp fuse you need for replacement

·        Your battery is in good health - batteries in poor health are the number one cause for performance issues. Obtaining a battery reading is a very helpful step in troubleshooting and all batteries should be showing a voltage reading at their initial value or above. A 6V battery for instance should be showing 6.00 Volts or above, a 12V battery should be showing 12.00 Volts or above etc. and any voltage reading lower than this is likely to be causing an issue in functionality or performance. Volt readings can be easily carried out with a multi-meter and new batteries can be ordered through our siteif necessary

·        Your battery charger is in good health - if your charger has a light/LED that is now not working, is getting unusually hot or making an unusual sound during charging, an issue may have developed and your charger is likely due for replacement

If your issues persist after these checks or after a battery or charger replacement, please contact us quoting your order number, what product you have, how old the product is and any pictures if necessary and we will consult our team of technicians to help you.

Please note, as the health of a battery relies on how the battery is used and looked-after, batteries are excluded from all product warranties among our full range of electric ride on cars. This is common across all electrical toys, not just ride on toys, and new batteries specifically for our ride on toys can be ordered under our spare parts section if necessary

What is a drivers pack and how do I receive it?

One of the things kids enjoy most in their ride on cars is pretending they are driving just like Mum and Dad. Having their very own ride on car official papers makes them feel extremely important, as well as any Totcars driver should.

Every ride on car bought from Totcars allows you to customize and print your driver's certificates in your Totcars account area straight after placing an order. Your driving license and customisation stickers will arrive with you automatically in the post 3-5 days after placing your order.    

For all other things Totcars, please see our customer testimonials at the bottom of the page and to get in touch with us please see our contact page.